Privacy Policy

Effective Date: 21 August 2025
Last Updated: 20 November 2025

Wanrooy Entertainment t/a Spec Ops Paintball (“we,” “us,” “our,” or “Spec Ops Paintball”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book sessions, or participate in activities at our facility.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Details: Name, email address, phone number, postal address

Booking Information: Session preferences, participant details, emergency contacts

Age Verification: Date of birth or age (required for age-restricted activities)

Health and Safety Information: Voluntarily disclosed medical information relevant to safe participation

Electronic Waiver Data: Digital signatures, timestamps, IP addresses, consent records

Payment Details: Processed securely via third-party provider (we do not store card details)

Photography/Video: Images and recordings during sessions, for operational and promotional use (with consent)

Website Information

Technical Data: IP address, browser type, device type, referring pages

Cookies: See Section 10

2. How We Collect Information

We collect information:

  • Directly from you during bookings, purchases, waivers, or communication
  • Automatically through cookies and analytics on our website
  • From parents/guardians for participants under 18
  • Via third-party platforms such as our booking and payment system

Children’s Information

For participants under 18 years, a parent or guardian must complete the waiver and provide media consent.

3. Why We Collect and Use Your Information

Primary Purposes

  • Process bookings and manage sessions
  • Ensure participant safety and age compliance
  • Administer waivers and liability records
  • Process payments
  • Contact emergency contacts if needed
  • Provide customer support

Secondary Purposes

  • Send marketing communications (email, SMS, online ads), with consent
  • Improve website performance and user experience
  • Use images or recordings for promotions (with opt-out option)
  • Meet legal obligations

Safety and Legal Requirements

  • Use health/safety information to assess participation readiness
  • Disclose information to emergency responders if required
  • Retain records for insurance, safety, or legal compliance

4. Photography and Media Consent

Promotional Use

By participating in activities, you consent to photography, video, and audio being used for:

  • Website and social media
  • Advertising and promotional material
  • Media or press coverage

Opt-Out

To opt out of promotional media use, email info@specopspaintball.com.au before your session.

Children’s Media Consent

Participants under 18 require parental/guardian consent for promotional media use.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with essential service providers only, such as:

  • ROLLER (our booking and waiver platform)
  • Payment processors (e.g., Stripe, Square, or others in use)
  • Email service providers (e.g., Mailchimp)
  • Cloud storage and IT service providers

These providers are contractually required to protect your data and use it only to deliver our services.

We may also disclose information if required by:

  • Law enforcement
  • Legal or regulatory authorities
  • Emergency response

6. Overseas Disclosure

Some third-party providers may store or process data overseas, including:

  • ROLLER’s global cloud infrastructure
  • Payment gateways (e.g., Stripe or Square)
  • Email services

We take reasonable steps to ensure any overseas handling of personal information complies with Australian privacy law.

7. Data Security

We use technical and organisational safeguards to protect your data:

  • Encrypted payment processing
  • Secure platforms and access controls
  • Staff training
  • Regular data audits
  • Secure disposal of outdated records

While we take precautions, no internet transmission is fully secure.

8. Data Retention

We retain personal data only as long as necessary:

  • Customer records: Duration of relationship + 3 years
  • Transactions and financial data: 7 years
  • Health and safety records: 7 years
  • Waivers: 7 years
  • CCTV footage: 90 days (longer if incident-related)
  • Marketing lists: Until you opt out

Data is securely destroyed or de-identified when no longer needed.

9. Your Rights

You can:

  • Request access to your personal information
  • Request corrections if information is inaccurate
  • Request to be removed from marketing or photo/media use

To make a request, email: info@specopspaintball.com.au

We will respond within 30 days. Access requests are free.

10. Cookies and Website Analytics

We use cookies and analytics to:

  • Remember preferences
  • Analyse traffic and usage
  • Improve website performance
  • Deliver relevant ads

You can control cookies via browser settings. Visit www.aboutcookies.org for help managing cookies on your device.

Analytics data is anonymised and not used to personally identify you.

11. Direct Marketing

With your consent, we may contact you via:

  • Email
  • SMS
  • Online targeted ads (e.g., Facebook, Instagram)

Every message will include a clear opt-out option.

You can also opt out at any time by:

We do not share your data with third parties for their own marketing.

12. Data Breach Response

If a breach occurs that may cause serious harm, we will:

  • Investigate and assess within 30 days
  • Notify affected individuals and the OAIC (if required)
  • Contain the breach and prevent future issues
  • Advise you on protective steps

13. Complaints Process

How to Complain

If you believe your privacy has been breached, contact us:

Email: info@specopspaintball.com.au
Phone: 07 2146 9422
Mail: 42 The Terrace, North Ipswich, QLD 4305

What We’ll Do

  • Acknowledge your complaint within 7 days
  • Investigate and respond within 30 days
  • Take corrective action if required

If you’re not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au | Phone: 1300 363 992 | Email: enquiries@oaic.gov.au

14. Contact Information

Business Name: Spec Ops Paintball
ABN: 55606337295
Email: info@specopspaintball.com.au
Phone: 07 2146 9422
Website: www.specopspaintball.com.au
Address: 42 The Terrace, North Ipswich, QLD 4305

© 2025 Wanrooy Entertainment t/a Spec Ops Paintball. All rights reserved.

This Privacy Policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.